7125 Krick Rd.
Walton Hills, Ohio 44146
Customer Service Information / 24 Hour Emergency Service
We offer 2 types of delivery plans
1) Automatic Delivery Basis
If you select this delivery option, The Gas House will automatically schedule
deliveries to your tank based on projected usage and/or past history.We
are responsible for making sure that there is adequate propane supply in
the customer's tank at all times.
2) Will Call Basis
This option is for those customers who want to manage
their own propane supplies. It makes it the customer's
responsibility to monitor the tank and call in when they
need a delivery. Call should be made when %gauge
reads 25%. Will Call customers will receive a delivery on
a best efforts basis and normally within 5 business days
from the date of their call.
Cash on Delivery. Needless to say, most customers find this method
inconvenient. So do we.
1) On open account (this is prefered)
We bill you for the gas that is delivered, providing you qualify for an open
account with our company.
Our terms of sale are quite simple. Keep your account current (no unpaid
balance older than 45 days from delivery) and we will continue to supply you
You pre-pay for your gas at one of our offices, then we will schedule your
2) Pre Pay
We understand that unexpected events can occasionally place our customers in
unintended financial circumstances. Should you find yourself unable to maintain
your account in "current" status please contact us as soon as possible. We will
work with you in setting up a DEFERRED PAYMENT AGREEMENT to keep your
service from being interrupted. To reach our 24 hour emergency service, call:
440-439-4474 and follow the instructions.
History of Propane
Propane does not have a long
history. It wasn't discovered
until 1912 when people were
trying to find a way to store
gasoline. The problem with
gasoline was that it evaporated
when stored under normal
Dr. Walter Snelling, directing a
series of experiments for the
U.S. Bureau of Mines, he
discovered that several
evaporating gases could be
changed into liquids and stored
at moderate pressure. The most
plentiful of these gases was
propane. Dr. Snelling developed
a way to "bottle" the wet
(liquid) gas. One year later, the
commercial propane industry
began heating American homes.
If a Will Call customer does run out of gas, emergency service is available
at an extra charge. As mandated by our insurance company, we will have to
do a presure test of the system and re-light any pilots. A service charge will
be added to the cost.
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